MARCH 18 UPDATE –
A reminder that our resort is now closed for the season. We’re sorry for the inconvenience but, given the worldwide circumstances surrounding COVID-19, it has to happen. Uphill touring, whether motorized or un-motorized, is strictly prohibited.
MARCH 17 UPDATE –
MARCH 16 UPDATE –
Effective immediately (March 17), Castle Mountain Resort will enact additional measures to help mitigate the risk of COVID-19 spreading within Alberta and Canada. These include:
- Open discouragement of international travelers from visiting
- As per Government of Canada guidelines, all persons arriving in Canada, from international destinations, should self-isolate for 14 days – not be skiing our resort
- Guests may be asked for ID to substantiate their claims
- Guests presenting Powder Alliance and/or Indy Passes, of international origin, will not have their passes honoured.
- Removal / discontinuation of all third party ticketing programs including those in Costco Wholesale locations, online at Costco.ca, online through Liftopia.com, and in-store through AMA Service Center locations.
- Further reduction in seating density on the main level of the Castle Mountain Resort day lodge
- Westcastle Lounge & Joe’s Cafe are now both closed
- Cancellation of upcoming live music in the T-Bar Pub
- Cancellation of Trivia Night in the T-Bar Pub
- Reduction in the seating density of the T-Bar Pub
- At this point, outdoor events such as Beats in the Base and Jib in the Park remain scheduled
The safety of guests, staff, and our community are of paramount importance to us. Any guest who is feeling ill, regardless of their origin, should stay home and self-isolate. We remain committed to providing Albertans and Canadians with a safe, outdoor recreational experience for as long as possible but we believe those days are likely dwindling down. With international borders now closing we are actively encouraging our staff to think about their next moves. For many of our staff this may mean going home which means that, in the near future, we may be forced to close.
In short, we will continue to offer an exceptional skiing / snowboarding experience for as long as is possible. Operational decisions are now being made on a day-to-day basis, each evening, with updates to be found on our Snow Report page (click for link) or through our various social media channels (Instagram, Facebook, & Twitter). Due to a high volume of emails and calls, and our limited ability to answer them all, we ask you to please check these digital sources for information before calling.
MARCH 13 UPDATE –
At Castle Mountain Resort we’re passionate about enjoying the great outdoors through skiing, snowboarding, snowshoeing, fat-biking, and all of the other activities you’ve come to enjoy in the fresh mountain air. During these challenging times, we want to encourage everyone to continue to enjoy healthy lifestyles through fresh air, exercise, and winding down in the mountains. At this time, we plan to continue running our lifts through to April 12th.
Based on recent developments with COVID-19, we have made changes to our operations that will help reduce the risk of COVID-19 spreading. Over the course of the weekend, we will begin to deploy actions to encourage social distancing and to slow the spread of COVID-19. These changes will be in place until further notice and are as follows:
We are increasing our cleaning staff and their hours for the duration of the season. Disinfecting will occur frequently throughout the day in all public areas. We have posted signage to remind guests of the need for frequent handwashing for 20 seconds as well as guidance on how to avoid transmission of COVID-19. Information on proper handwashing is available at a number of points within our base area facilities.
Large indoor events with attendance anticipated to be in excess of 250 people are being canceled for this season. With warmer weather anticipated, outside programs such as Beats in the Base, BBQ’s, and the Tom Tataryn World’s Longest Slalom race are anticipated to continue. As more information becomes available in the coming days and weeks, we will announce plans for the remainder of our scheduled public events.
LODGE & PUB
Our main day lodge seating area has seating for just under 250 people, while Joe’s Café and the Westcastle Lounge seat 74 people each. Westcastle Lounge will remain closed for the season and the seating density of the remainder of our day lodge will be reduced. Guests who are able to utilize their vehicles for gearing up and/or eating are encouraged to do so. With temperatures rising over the coming weeks and an abundance of outdoor seating available, there will be very little inconvenience to our guests. Guests are encouraged to do their best to utilize the lodge during off peak hours (before 11 AM and after 1:30 PM) to help reduce crowding. Personal use cups will no longer be permitted for cafeteria drinks.
PAYMENTS / LIFT TICKET PURCHASES
We ask guests to use their credit/debit cards (contactless or “tap” preferred) versus cash. Guest Services remains open, for season pass and direct-to-lift WOW Card printing. Outdoor ticket windows will be open for any other on-site purchases. Guests can reduce the amount of contact with our staff, and save money, by pre-purchasing tickets prior to their visit at www.skicastle.ca/tickets.
We will ask guests to get on the lifts with their families or groups only and we will be removing singles lines. We ask for patience as we implement this practice.
The health and wellbeing of our guests, employees, and the community where we live, work, and play is of utmost importance. We continue to monitor Alberta Health and Canada West Ski Areas Association updates and we will continue to follow their recommendations. This means that there could be additional precautions taken that could impact our operations.
We encourage everyone in our mountain community to be vigilant of your own health and conscientious of others. If you are experiencing any COVID-19 symptoms, please keep others safe and avoid public areas. If you are an individual at-risk of contracting the virus, please carefully consider whether you visit Castle for the rest of the season. For more information, we recommend reading the advice issued by the Government of Alberta, the Government of Canada, and the World Health Organization. This would include the recommendation for people traveling from out of country (including the U.S.) to self-isolate for two weeks upon arrival in Canada.
Thank you for your support in helping Castle limit the spread of this virus. By taking these steps we hope to reduce its impacts on our community, while also enabling everyone to stay active and enjoy the mountains. Please stay tuned for updates.
On a positive note, BC Provincial Medical Health Officer Dr. Henry was recently quoted encouraging the general public to get outside – “In particular, we have a lot of things that we can do outdoors which are very safe things to do. This virus does not transmit when people are outdoors so go outside and play with your family. Go up to our ski hills…” – Dr. Bonnie Henry (CBC News Online – March 13)