WHAT TO EXPECT THIS WINTER
SPECIAL PRECAUTIONS IN EFFECT IN LIGHT OF COVID-19
Castle Mountain Resort is defined by our exceptional terrain, great snow, and our close-knit mountain community. Not only are we a key part of the fabric of our local communities, but we’re owned by community minded, local Albertans just like you. Whether you’re an owner, season pass holder, occasional Castle skier or rider, or a staff member, we know you have questions on what operations are going to look like this winter. While winter is still some distance away, we’d like to do our best to shine a light on some of the changes for the season to come.
OUR GOOD, CLEAN, FUN PROMISE.
We’ve always been about good, clean fun. We pride ourselves on being a welcoming, family friendly facility and we always strive to be honest and forthright in our dealings – whether they be with our work colleagues, our community partners, or with our guests.
In such uncertain times, we want to make a pledge to you – our Good, Clean, Fun Promise. We will:
Provide good, honest, and frequent communication on COVID-19 related changes to our operations
Maintain a high standard of cleanliness, in all of our indoor and outdoor spaces
Create a fun, family friendly environment all the while respecting local, provincial, and national health guidelines and recommendations
WHAT TO EXPECT THIS SEASON
Below are some of the changes / initiatives that guests of our resort can expect for this coming season:
MANDATORY FACE COVERINGS
- Face coverings will be mandatory at Castle Mountain Resort. This will include all indoor facilities (except when seated and consuming food and/or drink) and may extend to cover high traffic, outdoor areas (such as ticketing line-up, chairlift line-ups, etc.).
ENHANCED CLEANING / SANITIZATION PRACTICES
- You will see increased cleaning of high touch surfaces – especially those which are indoors – both during operations and after-hours.
- Additional hand sanitizing stations will be added in several base area locations this coming season.
MONITORING OF DAILY SKIER VISITATION
- Currently we do not anticipate needing to put limitations on daily ticket sales. However, we will be monitoring daily skier visits and will be making improvements to our e-commerce platform so as to ensure that we are in a position to limit daily ticket sales, should it become necessary, to ensure the health and safety of our staff and guests
- If the need to limit daily skier visits arises, our valued pass holders will have priority access. Our goal is not to impose daily restrictions on season pass holders, if at all possible.
RIDING THE LIFTS
- Those arriving in cohorts / families will be welcome to load our lifts as normal (to capacity). Singles and doubles will not be forced to load our lifts with those outside their cohort.
- Our line-up configurations may look a little different, in order to facilitate physical distancing (greater spacing between queues). Within queues, things aren’t likely to look a whole lot different as the skis / boards on your feet naturally assist with physical distancing.
INDOOR CAPACITY RESTRICTIONS / TIME LIMITS
- Given current restrictions on indoor gatherings, we expect to limit the number of people in our base area buildings. Time limits could be imposed, ensuring that day lodge visits are kept to essential visits only. “Camping out” in the day lodge just simply will not be an option this winter. In order to minimize indoor visits, and to help us manage capacities, please consider treating your vehicle as your own personal lodge & ski locker.
- We will actively be managing the “flow” of our guests to ensure we have an accurate picture of how many guests are in the building at any given time. We are also considering ways to add additional, safe spaces for our team members (including dedicated staff washrooms). This will likely mean dedicated entrances and exits to various buildings, to assist us in managing the number of guests, in these buildings, at any given time.
- Additional, weather-proof, temporary structures will be available so as to help limit crowding in our day lodge while providing other venues for guests to stay warm and dry.
- Guests should expect simplified food and beverage options in the cafeteria and T-Bar Pub as we balance guest needs, speed of service, and health guidelines.
GUEST SERVICES / TICKETING
- Day ticket sales and online ticket pick-ups will be facilitated through our outdoor ticketing windows only.
- Access to our Guest Services area will be restricted to those guests requiring the printing or replacement of a season pass, corporate ticket pick-ups, direct-to-lift upgrades, and/or administration office inquiries.
- In an effort to minimize long line-ups for season pass and direct-to-lift WOW Card fulfillment, our team will be getting out into our local communities this fall for season pass / direct-to-lift card printing days. Specific dates and locations are below:
- For guests who wish to pick-up their passes on-site, at Castle Mountain Resort Guest Services, we will be able to print passes starting on Monday, November 2. Our office hours from November 2 to Opening Day (expected to be December 4) will be Monday to Friday from 8:30 AM to 4:30 PM.
- Most snow school programs will be proceeding as planned, with some exceptions. Supervised lunches will not be available this season.
- Unless purchasing a lift ticket in conjunction with a snow school program, lift tickets will not be sold through our Snow School this season. All ticketing products will be available through our outside ticket windows.
- There will be no day lodge thru traffic permitted through our Snow School entrance.
- Child minding services will not be available this season, except when included as part of a program (Little Castle Club as an example).
This page will be updated frequently throughout the season – whenever new information is available. To keep yourself informed, prior to your visit, we suggest the following: