WHAT TO EXPECT THIS WINTER
SPECIAL PRECAUTIONS IN EFFECT IN LIGHT OF COVID-19
Castle Mountain Resort is defined by our exceptional terrain, great snow, and our close-knit mountain community. Not only are we a key part of the fabric of our local communities, but we’re owned by community minded, local Albertans just like you. Whether you’re an owner, season pass holder, occasional Castle skier or rider, or a staff member, we know you have questions on what operations are going to look like this winter. Please read on for more on what this season will look like.
OUR GOOD, CLEAN, FUN PROMISE.
We’ve always been about good, clean fun. We pride ourselves on being a welcoming, family friendly facility and we always strive to be honest and forthright in our dealings – whether they be with our work colleagues, our community partners, or with our guests.
In such uncertain times, we want to make a pledge to you – our Good, Clean, Fun Promise. We will:
Provide good, honest, and frequent communication on COVID-19 related changes to our operations
Maintain a high standard of cleanliness, in all of our indoor and outdoor spaces
Create a fun, family friendly environment all the while respecting local, provincial, and national health guidelines and recommendations
CURRENT RESTRICTIONS / CHANGES
Below are some of the changes / initiatives that are currently in place:
CAP ON DAILY TICKET SALES
- As a result of safety protocols surrounding COVID-19 and in the spirit of ensuring a safe and enjoyable experience, Castle Mountain Resort has instituted a cap on daily ticket sales until further notice.
- We strongly encourage our guests to pre-purchase their tickets online prior to arriving at the resort. While we will continue the practice of selling “walk-up tickets” at our ticket windows, we will only do so based on availability. This means that, during select high volume periods (weekends + holidays), we may sell out of all available tickets online, in advance. This would leave no walk-up ticket availability at our ticket windows.
- Castle Mountain Resort season pass holders, WOW Card holders, and/or those holding pre-purchased open-dated tickets DO NOT NEED TO PRE-PURCHASE THEIR TICKET ONLINE AT THIS TIME. PLEASE CLICK HERE FOR SPECIFICS.
GUEST SERVICES / TICKETING
- Ticket sales and online ticket pick-ups will be facilitated through our outdoor ticketing windows only.
- Please note that we are limiting the sale of daily tickets. While we will continue selling walk-up tickets, we will do so only based on availability.
- Guests without a Castle Mountain Resort season pass, WOW Card, or another valid open-dated ticket are strongly encouraged to pre-purchase their ticket online.
- Access to our Guest Services area will be restricted to those guests requiring the printing or replacement of a season pass, corporate ticket pick-ups, direct-to-lift upgrades, and/or administration office inquiries.
- For this season, we will be offering single day tickets only – no multi-day tickets will be available. Half day tickets are also no longer available.
- These changes are an important one for us to make as it will allow us to more easily facilitate our advance purchase only model that is necessary to maintain the health and safety of our guests & staff.
MANDATORY FACE COVERINGS
- Face coverings are mandatory at Castle Mountain Resort
- Face coverings are required indoors (except while seated & eating / drinking), in ticketing areas, in lift line-ups, at chairlift unloads, while riding the lifts, in the immediate vicinity of our base lodge buildings, and in any outdoor areas that people may be congregating.
- Face coverings must be a solid piece of multi-layer fabric that snuggly fits your face, fully covering your mouth and nose.
- While we recommend that children 5 & under wear a face covering, this age group is the lone exception to our rule.
- If any guest 6 years of age or older are not prepared to wear a face covering at all times in these areas, we have no choice but to tell you not to visit us at this time.
Face coverings which are not-multi layers in nature, have holes or perforations, and/or do not fit snugly around the mouth and nose are not appropriate or permitted.
ENHANCED CLEANING / SANITIZATION PRACTICES
- We have stepped up our cleaning practices, including increased cleaning of high touch surfaces – especially those which are indoors – both during operations and after-hours.
- Additional hand sanitizing stations have been added in several base area locations (including the entry and exit of indoor spaces).
DAY LODGE / INDOOR SPACES
- Our Day Lodge is currently open for take-out food service, for washroom access, and limited seating (15% occupancy).
- There is a dedicated entrance (upstairs, south facing doors) and exit (upstairs, west facing doors) within our day lodge.
- Bags, boots, and other personal items are not permitted in the day lodge – please treat your vehicle as your own personal lodge & ski locker. All storage cubbies have been removed.
- Bagged lunches are not permitted within our day lodge space. If you have brought your own lunch, please enjoy it within the comfort of your vehicle.
- Our downstairs brown bag lunch area is closed to all guests. As a result there will be no through traffic to the upstairs of the day lodge from Guest Services
FOOD AND BEVERAGE
Brown Bag Lunches –
- With the closure of all indoor spaces, please enjoy your own lunch in the safety of your vehicle.
Day Lodge Food & Beverage –
- Our Day Lodge cafeteria is currently open.
- Joe’s Cafe is closed but specialty beverages and coffees are still available from the main day lodge bar.
- We have simplified our food and beverage offerings within the main cafeteria to ensure sufficient speed of service / minimize wait times.
T-Bar Pub & Grub –
- The T-Bar Pub is open on a take-out only basis as table service is not currently permitted.
- Please enter through the west facing entrance (facing Whiskey Jack run) and exit through the north facing exit (facing the Snow School).
Sundance Snack Shack –
- Visit our new take out window – the Sundance Snack Shack – facing the Sundance (Blue) Chair, on the north west corner of our Day Lodge
RIDING THE LIFTS
- Those arriving in cohorts / families will be welcome to load our lifts as normal (to capacity).
- Singles and doubles will not be forced to load our lifts with those outside their cohort.
- Face covering are required while riding our lifts, in all lift line-ups, and in all lift unload areas.
- Our line-up configurations look a little different, in order to facilitate physical distancing (greater spacing between queues). Please provide enough space, between skiers / riders, to remain physically distant.
- No groups of larger than 10 are permitted (up to 9 guests & 1 instructor)
- Supervised lunches are not available as part of any lesson program.
- Unless purchasing a lift ticket in conjunction with a snow school program, lift tickets will not be sold through our Snow School this season. All ticketing products will be available through our outside ticket windows.
- There will be no day lodge thru traffic permitted through our Snow School entrance.
- Child minding services are not currently available.
POWDER STAGECOACH CAT SKIING
Smaller groups –
Our first, and perhaps most major change, is cutting back to only running with one group of up to 12 guests / day (as opposed to serving 2 groups of up to 12 guests / day) with our one snow cat. This means that there are no other people, aside from those in your group, that will be sharing your cat. One of the positive side effects of this is that you’re likely to enjoy a slightly faster paced day; translation – more runs!
We will also be removing our staff from the passenger cabin to increase guest comfort.
5 day / week operations –
Due to running with fewer people each day we operate, we’ve expanded operations to 5 days / week (as opposed to 3 day / week operations we’re accustomed to). With 60 scheduled cat skiing days this year we’ve nearly doubled the number of days we’ll be operating!
Cleaning / Sanitization –
- Snow Cat
- The Powder Stagecoach will receive a full cleaning of its passenger compartment at the end of each day
- Avalanche Safety Equipment
- All avalanche safety equipment (pack, probe, beacon, shovel) will be sanitized at the end of each operating day
Mandatory Face Coverings –
Maintaining physical distancing is simply not possible within our snow cat. Therefore it will be mandatory for all guests to wear a suitable (2-layer minimum) face covering while in the cat.
If you don’t have one or maybe you’re not stoked on the one(s) you own, no sweat! All cat skiing guests will receive a complimentary two layer neck tube as a take home memento of their experience.
This page will be updated frequently throughout the season – whenever new information is available. To keep yourself informed, prior to your visit, we suggest the following: