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COVID-19 PROTOCOLS

WHAT TO EXPECT WHEN YOU VISIT

SPECIAL PRECAUTIONS IN EFFECT IN LIGHT OF COVID-19

We anticipate few impacts, as a result of public health actions, on outdoor related aspects of our skiing & snowboarding experience this winter. Scientific evidence continues to support that outdoor activities are safe when conducted in a physically distanced manner. Line-up configurations will remain such that physical distancing can be maintained and no one will be forced to load lifts with others not in their cohort.

We will not require guests to prove their vaccination status, to enjoy a day of skiing or snowboarding.

However, for indoor dining spaces and some of our other experiences, we will be enforcing the Government of Alberta’s Restrictions Exemption Program (REP). Specifically, the REP will be enforced for the following:

Indoor Dining Spaces (Day Lodge Upstairs & T-Bar Pub)

Powder Stagecoach Cat Skiing 

Snow School Programming

This will mean that all guests ages 12 & up, wishing to access the upstairs portion of the main Day Lodge, the T-Bar Pub, partaking in cat skiing, or enrolled in Snow School related programming will be required to provide valid proof of vaccination, or proof of a privately paid negative rapid test result taken within 72 hours of service, or documentation of a medical exemption. Face coverings will remain mandatory in all indoor settings.

Please read on for complete details.

ANTICIPATED RESTRICTIONS / CHANGES FOR WINTER 21-22

Last updated on November 4, 2021.

LIMITED DAILY TICKET SALES
  • Castle Mountain Resort will continue limiting daily ticket sales, for the 21-22 season.
  • We strongly encourage our guests to pre-purchase their tickets online prior to arriving at the resort. Walk-up tickets are not guaranteed and are based on availability. During high volume periods (weekends + holidays), we may sell out of all available tickets online, in advance. This would leave no walk-up ticket availability at our ticket windows.
  • Castle Mountain Resort season pass holders, WOW Card holders, and/or those holding pre-purchased open-dated tickets DO NOT NEED TO PRE-PURCHASE THEIR TICKET ONLINE.
INDOOR SPACES
  • Day Lodge (Upstairs)
    • Access to the upstairs portion of the Day Lodge, for guests ages 12 & up, will be restricted to those in compliance with the Government of Alberta’s Restrictions Exemption Program (REP).
      • Proof of vaccination, or proof of a privately paid negative rapid test result taken within 72 hours of service, or documentation of a medical exemption will be accepted at time of check-in.
  • Day Lodge (Downstairs)
    • Our downstairs brown bag lunch area is closed to all guests. As a result there will be no through traffic to the upstairs of the day lodge from Guest Services.
  • Guest Services 
    • No proof of vaccination required for access. Restricted to season pass holders, direct-to-lift WOW Card holders, corporate ticket holders, and to those making general inquiries at our administration window.
  • T-Bar Pub
    • Access to the T-Bar Pub, for guests ages 12 & up, will be restricted to those in compliance with the Government of Alberta’s Restrictions Exemption Program (REP).
      • Proof of vaccination, or proof of a privately paid negative rapid test result taken within 72 hours of service, or documentation of a medical exemption will be accepted at time of check-in.

Additional heated washroom trailers, external to the Day Lodge and within the base area, will be added for those who may not be able to access our indoor washroom facilities. 

OUTDOOR SPACES
  • Those arriving in cohorts / families will be welcome to load our lifts as normal (to capacity). Singles and doubles will not be forced to load our lifts with those outside their cohort.
  • Our line-up configurations look a little different, in order to facilitate physical distancing (greater spacing between queues). Please provide enough space, between skiers / riders, to remain physically distant.
  • Face coverings, while no longer required, remain recommended in outdoor spaces.
FACE COVERINGS
  • Face coverings are required to be worn at all times indoors, by guests ages 2 & up, except while seated & eating / drinking.
  • While no longer mandatory in outdoor spaces, face coverings remain recommended outside.
  • Face coverings must be a solid piece of multi-layer fabric that snuggly fits your face, fully covering your mouth and nose.

Face coverings which are not-multi layer in nature, have holes or perforations, and/or do not fit snugly around the mouth and nose are not appropriate or permitted.

FOOD AND BEVERAGE
  • Day Lodge Food & Beverage – 
    • Our Day Lodge cafeteria is anticipated to be open with normal operations.
    • Access to the main portion of the Day Lodge will be restricted to those in compliance with the Government of Alberta’s Restrictions Exemption Program (REP)
  • T-Bar Pub & Grub –
    • The T-Bar Pub is anticipated to be open with normal operations.
    • Access to the T-Bar Pub will be restricted to those in compliance with the Government of Alberta’s Restrictions Exemption Program (REP)
    • Please enter through the west facing entrance (facing Whiskey Jack run) and exit through the north facing exit (facing the Snow School).
  • Sundance Snack Shack – 
    • Our Sundance Snack Shack take out window will be open on weekends and holidays again this season.
GUEST SERVICES & TICKET WINDOWS
  • Ticket sales and online ticket pick-ups will be facilitated through our outdoor ticketing windows only.
  • Access to our Guest Services area will be restricted to those guests requiring the printing or replacement of a season pass, corporate ticket pick-ups, direct-to-lift upgrades, and/or administration office inquiries.
POWDER STAGECOACH CAT SKIING
  • All cat skiing / snowboarding guests, ages 12 & up, must be in compliance with the Government of Alberta’s Restrictions Exemption Program (REP).
    • Proof of vaccination, or proof of a privately paid negative rapid test result taken within 72 hours of service, or documentation of a medical exemption will be accepted at time of check-in.
SNOW SCHOOL
  • All participants of Snow School programs, ages 12 & up, must be in compliance with the Government of Alberta’s Restriction Exemption Program (REP).
    • Proof of vaccination, or proof of a privately paid negative rapid test result taken within 72 hours of service, or documentation of a medical exemption will be accepted at time of check-in.

This page will be updated frequently throughout the season – whenever new information is available. To keep yourself informed, prior to your visit, we suggest the following:

 

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