SHARE YOUR LOVE FOR THE CASTLE AND GET REWARDED
FROM DAY TICKETS TO SEASON PASSES, THERE ARE PERKS ASSOCIATED WITH PITCHING IN!
We are always looking for a few good humans – true lovers of the Castle – to join us in a volunteer capacity. Volunteer opportunities generally exist from early December to early April, each year, and occasionally outside of this period.
Volunteers are called upon at various times during the season, including for our volunteer mountain host program which runs on weekends and holidays on a season long basis. Other volunteer opportunities generally revolve around assisting in the set-up and execution of events at the resort.
MOUNTAIN HOST PROGRAM
Mountain Hosts provide a warm welcome to guests of Castle Mountain Resort and serve as a helpful source of information for our visitors. While our vibrant and energetic parking lot attendants are often the first point of contact for guests, our Mountain Hosts are often second. Our host program is a vital component in ensuring an exceptional experience for all guests of the resort.
Mountain Hosts are booked in on all weekends and during key holiday periods (such as the Christmas holiday break and Family Week). Each Mountain Host shift is a half day in nature (running from 8:30 AM to 12:30 PM) and includes time spent in our base area providing information and direction, in addition to time spent facilitating a mountain familiarization tour.
For more information on what hosting entails, please see the FAQ’s below!
FREQUENTLY ASKED QUESTIONS
WHAT DOES A TYPICAL DAY LOOK LIKE?
We’re so glad you asked! All Mountain Host shifts are a half day (4 hours) with an early start. A typical day looks as follows:
8:30 AM (or earlier)
- Sign-in & pick-up our daily, internal information bulletin (affectionally dubbed “TOM” – Today on the Mountains)
8:30 AM – 10:15 AM
- Provide direction to guests arriving at the resort, in the vicinity of the Guest Services entrance / ticket windows
10:15 AM to 10:30 AM
- Enjoy a break!
10:30 AM
- Arrive at base area trail map and liaise with guests who may wish to take a mountain tour.
10:40 AM – 12:25 PM
- Conduct Mountain Tour (1 host for intermediate level and 1 host for advanced level participants)
12:30 PM
- Sign-out at Guest Services (we’d continue skiing, if we were you)!
WHEN ARE MOUNTAIN HOSTS REQUIRED?
A minimum of 2 hosts are required per day, on the following dates, in the 2022-2023 season:
- December
- 3, 4, 10, 11, 17, 18, 24, 26, 27, 28, 29, 30, 31 (13 days)
- January
- 1, 2, 3, 4, 5, 6, 7, 8, 14, 15, 21, 22, 28, 29 (14 days)
- February
- 4, 5, 11, 12, 18, 19, 20, 21, 22, 23, 24, 25, 26 (13 days)
- March
- 4, 5, 11, 12, 18, 19, 25, 26 (8 days)
- April
- 1, 2, 8, 9 (4 days)
- Total of 52 days (104 shifts)
WHAT TRAINING IS REQUIRED?
In addition to this brief, we ask that all those interested in hosting join us for a morning orientation, prior to taking on a volunteer shift. Everyone who attends will be credited with completing a full shift!
IS A UNIFORM PROVIDED?
- Mountain hosts will make use of CMR’s light blue H/H shell jackets. This colour will be shared with the CMR Sales, Marketing, & Events team.
- Hosts are requested to wear a black snow pant, alongside of this (not provided)
- A nametag will be provided for each volunteer
IS THERE A MINIMUM COMMITMENT?
While there is no minimum commitment to the program, we would like to point out that completion of 17 half day shifts will make a volunteer eligible for a season pass, the following season. Preference will be given to volunteers who indicate / maintain a regular presence within the program.
WHAT INCENTIVES ARE PROVIDED?
Castle Mountain Resort’s volunteer program provides for credits that can be redeemed towards a season pass or lift tickets. Credits are issued as follows:
- 2 credits per 4-hour shift
Partial credit will not be issued for partial and/or incomplete shifts.
VOLUNTEER REQUIREMENTS
No prior ski industry work experience is required however extensive experience recreating at Castle Mountain Resort and within the Castle region will be expected
An outgoing personality and a desire to help people
Courteous & pleasant demeanor
High energy personality with the guest experience being top of mind
Knowledge of Castle Mountain Resort lines of business / events
Exceptional spoken communication skills
Intermediate or better skier or snowboarder
Must be willing / able to ensure prolonged periods of outdoor exposure
Ability to commit to shifts during weekends and holiday periods
VOLUNTEER CREDITS
Volunteer credits are earned upon completion of volunteer commitments, generally 2 hours or greater in length. The number of credits earned per shift is listed below:
| Shift Length | Credits Earned |
| 8 hours or more | 4 |
| 6 - 7 3/4 hours | 3 |
| 4 - 5 3/4 hours | 2 |
| 2 - 3 3/4 hours | 1 |
Credits can be redeemed at anytime during the season in which they’re earned. While credits cannot be accumulated across multiple seasons (Eg. carried over), redemptions made after March 1, of each season, will be valid for the remainder of that season and all of the next. Credits can be redeemed against the following items:
SEASON PASSES
| Item | Credits Required |
| Adult (18-64) Unrestricted Pass | 34 |
| Senior (65-74) Unrestricted Pass | 25 |
| Student (18-29) Unrestricted Pass | 18 |
| Junior (13-17) Unrestricted Pass | 18 |
| Child (6-12) Unrestricted Pass | 8 |
LIFT TICKETS
| Item | Credits Required |
| Adult (18-64) Open-Dated Ticket | 4 |
| Senior (65-74) Open-Dated Ticket | 3 |
| Junior (13-17) Open-Dated Ticket | 3 |
| Child (6-12) Open-Dated Ticket | 2 |
STILL INTERESTED?
Great! Please fill out our Volunteer Application below and we’ll get back to you in a jiff!
