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INFORMATION ON UN-USED 2019-2020 TICKETS

INFORMATION ON UN-USED 2019-2020 TICKETS

SEASON PASSES / CORPORATE PASSES & TICKETS / WONDERS OF WINTER CARDS

Castle Mountain Resort enjoyed a historic early opening and was in operation for 104 days this season – only 11 days shy of total operational days for all of last year. Refunds and / or credits will not be offered on corporate products, season passes, or Wonders of Winter (W.O.W.) Cards, as per our regular terms and conditions.

 

SKICASTLE.CA ONLINE TICKET PURCHASES

All date specific, online tickets purchased through our website have already been refunded for arrivals from March 18 onward. Guests who’ve made these purchases will see their refund appear on their original method of payment.

 

COSTCO WHOLESALE OPEN-DATED TICKETS

Un-used pairs of Costco tickets, complete w/ coupon sheets, can be returned to your local Costco Wholesale location for a full refund. Please click here for your nearest location. Please note that single ticket returns will not be accepted Costco.

While non-refundable, guests with un-used single tickets, purchased on or any time after February 1, 2020, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • Proof of purchase (Dated receipt)
  • An image of your ticket (showing the full barcode)
  • Your address

 

COSTCO.CA 2 CONSECUTIVE DAY, OPEN-DATED TICKETS

Un-used 2 consecutive day tickets, purchased through Costco.ca, can be returned for a full refund. Please click here to start your return through Costco.ca.

 

LAKE LOUISE PLUS CARDS

Lake Louise Plus Cards, purchased through Castle Mountain Resort, are non-refundable. If you have further concerns, please contact the Lake Louise Ski Resort by email at info@skilouise.com or toll-free at 877-956-8473 (9-Louise).

 

AMA SERVICE CENTRE OPEN-DATED TICKETS

Guests with un-used single tickets, purchased on or any time after February 1, 2020, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • Proof of purchase (Dated receipt)
  • An image of your ticket (showing the full barcode)
  • Your address

 

UNIVERSITY & COLLEGE OPEN-DATED TICKETS

Guests with un-used single tickets, purchased on or any time after February 1, 2020, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • Proof of purchase (Dated receipt)
  • An image of your ticket (showing the full barcode)
  • Your address

 

ALPENLAND OPEN-DATED TICKETS

Guests with un-used single tickets, purchased on or any time after February 1, 2020, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • Proof of purchase (Dated receipt)
  • An image of your ticket (showing the full barcode)
  • Your address

 

PRE-PURCHASED LESSONS

Any un-used lessons from this season, that have been purchased as part of multi-lesson packages, will be rolled over for use next season (December 2020 – April 2021)

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2 Comments
  1. Bob Gammell March 24 at 6:40PM - Reply

    I, and possibly many other Castle regulars, sure would appreciate it if the deadline date for early season passes was a few months later this year. Please consider giving us this extra time given the situation we are all in.
    Thanks

    • Cole Fawcett March 25 at 9:36AM - Reply

      Hi Bob,

      Thanks for your message. Rest assured, our valued season pass holders are on our radar screen. We’re actively working behind the scenes to determine how to move forward with our season pass campaign and understand the hardship that COVID-19 has placed upon so many households. We will be sure to communicate additional information to you in the weeks to come.

      All the best,

      Cole

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