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INFORMATION FOR 2019-2020 PASS / TICKET HOLDERS

INFORMATION FOR 2019-2020 PASS / TICKET HOLDERS

SEASON PASSES / CORPORATE PASSES & TICKETS / WONDERS OF WINTER CARDS

Castle Mountain Resort enjoyed a historic early opening and was in operation for 104 days this season – only 11 days shy of total operational days for all of last year. Refunds and / or credits will not be offered on corporate products, season passes, or Wonders of Winter (W.O.W.) Cards, as per our regular terms and conditions.

We remain grateful for your patronage and hope to see you back, for the 2020-2021 season, as one of our coveted pass or card holders.

 

COSTCO WHOLESALE OPEN-DATED TICKETS

Un-used pairs of Costco tickets, complete w/ coupon sheets, can be returned to your local Costco Wholesale location for a full refund. Please click here for your nearest location. Please note that single ticket returns will not be accepted Costco.

Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • An image of your ticket (showing the full barcode)
  • Your address

 

COSTCO.CA 2 CONSECUTIVE DAY, OPEN-DATED TICKETS

Un-used 2 consecutive day tickets, purchased through Costco.ca, can be returned for a full refund. Please click here to start your return through Costco.ca.

 

LAKE LOUISE PLUS CARDS

All unused 2019/20 Lake Louise Plus Cards are eligible to be exchanged for a new card for next season (no exchange fee required). Refunds will not be issued. Exchanges can be made after October 15, 2020.

All 2019/20 Lake Louise Plus Cards that have usage are not eligible to be exchanged or refunded, but these cards will have extended use until December 17, 2020 at Lake Louise. Extended use at partner resorts (Castle Mountain, Panorama, Red Mountain, Schweitzer and Silverstar) has not been established. Those details will be posted once confirmed.

If you have further concerns, please contact the Lake Louise Ski Resort by email at info@skilouise.com or toll-free at 877-956-8473 (9-Louise).

 

AMA SERVICE CENTRE OPEN-DATED TICKETS

Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • An image of your ticket (showing the full barcode)
  • Your address

 

UNIVERSITY & COLLEGE OPEN-DATED TICKETS

Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • An image of your ticket (showing the full barcode)
  • Your address

 

ALPENLAND OPEN-DATED TICKETS

Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:

  • An image of your ticket (showing the full barcode)
  • Your address

 

PRE-PURCHASED LESSONS

Any un-used lessons from this season, that have been purchased as part of multi-lesson packages, will be rolled over for use next season (December 2020 – April 2021)

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14 Comments
  1. Bob Gammell March 24 at 6:40PM - Reply

    I, and possibly many other Castle regulars, sure would appreciate it if the deadline date for early season passes was a few months later this year. Please consider giving us this extra time given the situation we are all in.
    Thanks

    • Cole Fawcett March 25 at 9:36AM - Reply

      Hi Bob,

      Thanks for your message. Rest assured, our valued season pass holders are on our radar screen. We’re actively working behind the scenes to determine how to move forward with our season pass campaign and understand the hardship that COVID-19 has placed upon so many households. We will be sure to communicate additional information to you in the weeks to come.

      All the best,

      Cole

  2. Dan Willard March 27 at 2:21PM - Reply

    I see the Huckleberry season pass is no longer available. What are the chances of it coming back.

    • Cole Fawcett March 30 at 1:17PM - Reply

      Hi Dan,

      We were super excited about the debut of our Huckleberry season pass, this past season. The reality of this pass though was that it did not enjoy very good sales and thus was cut from our program for the 2020-2021 season.

      All the best,

      Cole

  3. Kim March 28 at 3:34PM - Reply

    I was just checking to see what I could do with a single lift ticket from a pair I bought at Costco in early January.
    While I don’t meet your criteria, I just wanted to say I think that your criteria are quite fair and have no issues with having to throw out the unused day pass with no compensation/refund for it.
    I will be buying more passes next year.

    • Cole Fawcett March 30 at 1:16PM - Reply

      Hi Kim,

      Thanks so much for your kind words. We really appreciate them!

  4. John April 11 at 7:17PM - Reply

    Will repeat season pass holders see a price structure difference for the 20/21 season pass as 3.5 weeks of the season was missed? From march 18 – april 12? Just curious as many other resorts are offering this to repeat season pass holders.

    • Cole Fawcett May 21 at 3:33PM - Reply

      Hi John,

      At this point it doesn’t look like we’ll be moving forward with an adjusted season pass price for previous / current season pass holders.

      Discussions continue, behind the scenes, on how we can reward season pass holders for their loyalty in other ways.

  5. Roy May 21 at 10:53AM - Reply

    Hi Cole Will the WOW (2020) passes be available this year? Also will it be going on sale and when?
    Thanks ullr for the awesome 19/20 season

    • Cole Fawcett May 21 at 3:31PM - Reply

      Hi Roy,

      Thanks for your message! At this point in time it’s too early to tell exactly what our frequent skier card will look like, for the 2020-2021 season. We anticipate that, whatever our frequent skier card might look like, will be released in October.

  6. Kelly Brooks June 27 at 4:32PM - Reply

    How can I buy a pass, I can’t get your online system to accept payment

    • Cole Fawcett July 04 at 8:39AM - Reply

      Hi Kelly,

      Thanks for your email. This could be for a couple of reasons – that you haven’t assigned a guest to the pass or if you’re using Visa debit, which we do not accept. In any event, you can always call us at 888-SKI-TONS or 403-627-5101 and one of our Guest Services agents can help you with your purchase. Our office is currently open Mon – Thurs from 9 AM to 3 PM.

  7. Cindy October 13 at 5:45PM - Reply

    What does 5he season pass insurance cover it’s not explained ?

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