CHECK-IN

Check in time is 3 PM or later, on your date of arrival. Formal check-in is not required (print and display your confirmation email on your dashboard).

CHECK-OUT

Check out is 12 PM or earlier, on your departure date.

EARLY CHECK-IN / LATE CHECK-OUT

• Any early check-in / late check-out requests must be approved in advance but cannot be guaranteed more than 24 hours in advance. Additional fees may apply.
• Late check-outs that do not allow enough time for the site to be cleaned and/or inspected before 3:00 PM will be charged an additional night’s stay.

Booking / Cancellation Policies

Bookings are considered confirmed once credit card info is provided. The entire balance for the stay is processed to the card on file 48 hours prior to check-in (at approximately 4 PM two days’ prior to arrival date).

Cancellations can be made up to 48 hours prior to check-in free of penalty. Any bookings cancelled within 48 hours of check-in will not be refunded the total amount of nights that fall within the 48 hour period (eg if a 2-night stay is cancelled 24 hours before 4:00 pm on the check-in date, the guest will incur the full cost of 1-night’s stay. If cancelled the day of check-in, the guest will be charged for 2 nights).

Wi-Fi

Wireless internet access is NOT available within our RV Park. Please visit the T-Bar Pub or our Day Lodge facility for complimentary access to wi-fi.

Pet Policy

Pets are permitted but must not cause a disturbance to other guests and must remain confined to your designated site.

Generators

The use of generators is strictly prohibited.

Quiet Times

All accommodations follow the MD of Pincher Creek Noise Bylaw quiet times, between the hours of 11:00 PM and 7:00 AM.

Short-term RV stays are permitted in the spots along the South (main) Parking Lot.

Staff at the Castle Mountain Ski Lodge (hotel / hostel) manage these accommodations and would be happy to handle any questions or concerns.