SEASON PASSES / CORPORATE PASSES & TICKETS / WONDERS OF WINTER CARDS
Castle Mountain Resort enjoyed a historic early opening and was in operation for 104 days this season – only 11 days shy of total operational days for all of last year. Refunds and / or credits will not be offered on corporate products, season passes, or Wonders of Winter (W.O.W.) Cards, as per our regular terms and conditions.
We remain grateful for your patronage and hope to see you back, for the 2020-2021 season, as one of our coveted pass or card holders.
COSTCO WHOLESALE OPEN-DATED TICKETS
Un-used pairs of Costco tickets, complete w/ coupon sheets, can be returned to your local Costco Wholesale location for a full refund. Please click here for your nearest location. Please note that single ticket returns will not be accepted Costco.
Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:
- An image of your ticket (showing the full barcode)
- Your address
COSTCO.CA 2 CONSECUTIVE DAY, OPEN-DATED TICKETS
Un-used 2 consecutive day tickets, purchased through Costco.ca, can be returned for a full refund. Please click here to start your return through Costco.ca.
LAKE LOUISE PLUS CARDS
All unused 2019/20 Lake Louise Plus Cards are eligible to be exchanged for a new card for next season (no exchange fee required). Refunds will not be issued. Exchanges can be made after October 15, 2020.
All 2019/20 Lake Louise Plus Cards that have usage are not eligible to be exchanged or refunded, but these cards will have extended use until December 17, 2020 at Lake Louise. Extended use at partner resorts (Castle Mountain, Panorama, Red Mountain, Schweitzer and Silverstar) has not been established. Those details will be posted once confirmed.
If you have further concerns, please contact the Lake Louise Ski Resort by email at info@skilouise.com or toll-free at 877-956-8473 (9-Louise).
AMA SERVICE CENTRE OPEN-DATED TICKETS
Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:
- An image of your ticket (showing the full barcode)
- Your address
UNIVERSITY & COLLEGE OPEN-DATED TICKETS
Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:
- An image of your ticket (showing the full barcode)
- Your address
ALPENLAND OPEN-DATED TICKETS
Guests with un-used single tickets, originally valid for the 2019-2020 season, will be eligible to receive a replacement ticket valid for next season. Please forward the following information to our Guest Services team at info@skicastle.ca:
- An image of your ticket (showing the full barcode)
- Your address
PRE-PURCHASED LESSONS
Any un-used lessons from this season, that have been purchased as part of multi-lesson packages, will be rolled over for use next season (December 2020 – April 2021)
